thanks Doug for this compelling explanation. would you please simply post a photo of the screen, it would settle this once and for all, though based on this and a PM from a trusted source I am concluding for now that the X1 owner in question has, how shal I say, left out some important details... If that is the case, I am very disappointed in him. given the other thread relating to screen issues, it was important to me to get to the bottom of this as an X1 may still yet be in my future.Sounder wrote: The dealer at Tacoma Scuba says he was told that a child had broken the computer while left unattended with it in the owner's office, and the dealer has said he will confirm this account. This information is different from the description of the incident given by the owner, who did not even contest this different version of events when confronted with it. Additionally, the owner has accepted the offer of replacing the unit at a substantial discount due Liquivision's sympathy to these circumstances.
....
The new information that a child had damaged the computer combined with the engineer's impressions of the physical damage to the computer confirmed our suspicions that the computer had experienced gross mishandling.
-Doug
Kind regards,
george